Cancellation Policy

Booking, Rescheduling, and Cancellation Policy All services, packages, and plans are final sale and non-refundable, non-transferable to another person. Late Arrivals - Client is responsible for arriving on time. If time of arrival is late, session cannot be extended. Rescheduling Clients must provide at least 48 hours notice to reschedule an appointment and will do so by text and/or email. Requests submitted within the 48-hour period may result in the forfeiture of the appointment deposit and/or booked service. Each client may receive one grace reschedule for a late rescheduling request. A rescheduling penalty will apply, and the new appointment must be booked within the timeframe provided by the business. Once the grace reschedule has been used, any future late cancellations or rescheduling requests will result in the forfeiture of the deposit and/or service. No-Shows Clients who do not attend their scheduled appointment and do not provide notice will be considered a no-show. No-shows are not eligible for the grace reschedule and will forfeit their deposit and/or booked service. Inclement Weather If severe or unsafe weather conditions affect travel, appointments may be rescheduled without penalty at the business’s discretion. Clients must contact us as soon as possible before their scheduled appointment. This exception applies only when weather conditions create a legitimate safety concern. General inconvenience, minor weather conditions, or failure to plan for expected travel delays may not qualify for a penalty-free reschedule. If the business must close or cancel appointments because of inclement weather, affected clients will be contacted and rescheduled without penalty. By booking an appointment, you acknowledge and agree to this policy.

Contact Details

• Peel Regional Municipality, ON, Canada

  + 416-419-9061

  atouchfromheavenhealing@yahoo.ca